Delivery and Pickup Service Arrangement

Delivery charges are calculated upon checkout based on the following order total amount of your purchased items. Customers please make sure to select the appropriate options of Delivery Method to calculate the delivery fees.

Order Total Amount	Delivery Charges	Estimated Delivery Time
Purchase below HKD800	S.F. Express - Postage Pay On Delivery By Customer	The order will be dispatched to S.F. Express in 2-3 business days
Purchase HKD800 or more	Free Local Delivery	The order will be dispatched to S.F. Express in 2-3 business days
Pick-Up In Authorized Service Centre	Your order shipped to our Authorized Service Centre is free of charge	Customer will receive a Store Pick Up email in 2-3 business days

Remarks：

A. Local Delivery

• Your order will be delivered using a courier service after the order has been placed. And a Delivery Confirmation Email will be sent to you once your order is dispatched. Our courier partners include S.F. Express (SF).
• The expected delivery time for the above is for reference only and the working day does not include Saturdays, Sundays and public holiday.
• Purchase below HKD800, your order will be delivered using S.F. Express courier service with below Hong Kong Domestic Standard Express Charges to be paid to delivery staff by customers:
  
  • 1kg:  HK$30;
  • 2kg:  HK$44;
  • 3kg:  HK$58
• For details of S.F. Express Courier Charges, please click here to learn more.
• You can click the following links to view the address of SF Business Station Locations OR SF Locker Locations:
  View SF Business Station Locations OR View SF Locker Locations
• Purchase HK$800 or more, free local delivery service will be provided to our customers. It is only applicable for Hong Kong, including Hong Kong Island, Kowloon and New Territories, directly to residential or commercial shipping address (except the airport, postal address, restricted area, outlying islands and overseas). Some areas including but not limited to Tung Chung, Ma Wan and Discovery Bay may be subject to additional delivery charges. And for buildings without lift or located in remote area, there will be additional delivery charges to be paid to delivery staff.
• If an item in your order is out of stock, we will contact you with an estimated delivery date. And your order will be delivered all together when the restocked items are available.
• Delivery service will be suspended during black rainstorm warning, or the hoisting of typhoon signal no. 8 or above.
• We will not take responsible for the postal parcel which go missing or are delayed under the following circumstances :
  • The recipient could not be reached or is not available at the address;
  • Inaccurate or incomplete delivery addresses information;
  • Incorrect and invalid contact number.
• We advise you to group your items in one order to save on multiple delivery charges. We cannot group two distinct orders placed separately, and delivery charges will apply to each of them.

 

B. Pick-Up In Authorized Service Centre

• Pick-Up In Authorized Service Centre provides you with a more convenient way to pick up your online orders. Customer will receive a Store Pick Up email when your order has arrived in our Service Centre. You are required to bring along with the email to pick up your order at our Service Centre within 14 days after receiving the email (the email can be printed or you can also show it on your tablet or mobile).

• Authorized Service Centre Address:
  CPAP.HK
  Unit 1701, 655 Nathan Road, Mongkok (Mongkok MTR, exit E1)
  Business Hours:
  Monday - Friday
  11:00am-2:00pm; 3:00pm-7:00pm
  Saturday
  1:00pm-6:00pm
  (Sunday & Public holidays - Closed)